Our Pricing, Terms & Conditions & Privacy Policy
1. GST
Please note that all prices displayed on our website include GST within Australia. However, if you are overseas by default the initial price displayed may still contain GST of 10% so to see our exclusive of GST Tax pricing, first add a product to cart, then click view cart, click estimate shipping and add your country state and post code and calculate, then refresh the page and the cart will then recognize you are from overseas and show you the correct pricing. You can then remove the product from the cart and start shopping! If this sounds too complex just contact us and we will give you a quote. By the way if you are from overseas and you haven’t done this step don’t worry the cart removes GST anyway when you checkout.
2. COMPETITIVE PRICING
We keep all of our products prices competitive and as cheap as possible. However, should you find a cheaper price – please see here.
3. SATISFACTION GUARANTEE
We understand that sometimes it is hard to know exactly what you are getting online and understand that sometimes you order a product online and it is not quite what you want. So we have an Easy Returns Policy – See Here.
4. INTERNATIONAL ORDERS
We prefer credit card transactions for overseas orders outside of Australia as we are able to better position ourselves and monitor against fraudulent transactions via fraud blacklisting and monitoring technology. We will also happily take bank transfer or western union on request. We also take PayPal as a method of payment for international transactions.
As we are based in Australia - currency rates are an estimate only. Banks and payment gateways can charge a conversion rate fee, and as currencies also fluctuate second by second there may be a difference between invoice and charge rate for international transactions only.
If delivery is outside of Australia - for some countries your government may impose a customs levy or tax, we have no idea about these and if you will or will not get charged tax. You will need to investigate this before you order. Our freight estimator or calculate shipping and tax estimator only removes Australian GST from pricing and does not calculate any import duties or taxes on those international countries that impose them. Import duties and taxes are your own responsibility.
5. PRIVACY POLICY
We store for any such period of time when you place an order through our secure server, your name and personal contact details that you submit when placing an order on our site. If placing an order you may be automatically subscribed to our mailing list in which we do not use under any circumstances for any reason other than to promote our products or services only to the subscribed. We do not not sell under any circumstance, nor do we forward your details on to unassociated third parties. We do however use your name, address and phone number to provide the parties involved with the delivery of the order. Also we do use a chargeback insurance and fraud validation service called Signifyd and we may provide Signifyd access to details for the sole purpose of signifyd checking the order placed is genuine for yours and our security. Details may also be forwarded if an order is believed or found to be fraudulent in regards to credit card payments or other method of payment. Therefore we may forward the details supplied onto the banks, Police and any other party that has an interest in the event of a fraudulent transaction.
When you visit our web site our web server automatically logs certain non-personally identifiable data about your visit. This data consists of the time of your visit, your domain name or IP address, the browser and the operating system you use, the pages you visit and any links you follow to or within our web site etc.
We have many partners that display advertisements to you from third party websites. If you have come directly from one of these third party websites they may use information tracked through the affiliate service provider (but have no access to your name, address, email, telephone, or payment method details). As we use affiliate marketing through certain channels the affiliates may have access to your order number if an order is placed, the sale amount, and products ordered but do not get access to any personal or personally identifiable or any financial information that you may have provided. We pay these third parties a commission for the order or in some circumstances a cost per click.
in operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.
We do that in order to:
- Remember who you are after you log in so that you do not need to authenticate at each click;
- Monitor if our website is running with the high performance we are dedicated to providing;
- Let you browse between products without having to start back from the home page at each click;
- Remember if you put something in your shopping cart before you decide to checkout; and control that your data is processed securely.
We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.
Order information you expressly provide:
Should you purchase from this website we will need specific information from you as our customer to fully process your order as such we need to collect personal data like your full name, email, shipping and billing details etc. We may also send you communication related to your purchase as well as asking you to review products. You provide this data to us through the checkout page before you choose to finalize your purchase with payment.
Accounts:
We allow account creation at our store which will remember your information. We allow you to withdraw from holding an account at any time, just contact us and we can delete it.
Incomplete Purchases:
If you started to purchase a product from our website and did not complete in the case you may have entered partial information like your email we may send you communication to remind you about completing the purchase. At any time, you can un-subscribe from the abandoned cart communications via the opt-out option in the email.
Personalization:
We use specific data related to your visit on our website and we use this data to provide you with a personalized experience. We capture this info via cookies.
How we process your information:
We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce. Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. Partnering with highly specialized external companies allows us to focus on what we do best: selling great products.
How can you control your personal data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.
How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.
Do we have any legal obligations when handling your data?
Many. We might need to share your personal information to comply with applicable legal obligations
6. SECURITY
When you shop on our online fishing store website you will find our website is safe and secure. We have the appropriate SSL Certificate and are https compliant. In terms of payment processing we do not get access to any full credit card data, this is all restricted and not shown to us in our merchant facility only the first few and last few numbers and expiry date are shown to us. Full credit card data is blocked from our viewing.
7. DAMAGED GOODS
We use a range of shipping agents such as TNT, Australia Post, Startrack Express, and Fastway Couriers. If any goods arrive broken please contact us and we will happily discuss return of your item for a replacement.
For delivery time we usually ship pretty quickly however service times for delivery can depend upon where you are located and the method of service we need to use for the goods you have ordered. If you would like an estimated delivery time simply contact us.
8. ONLINE PRICING ONLY
Our pricing online is often cheaper than our ticketed in store prices. Please note that if you are local to our area prices listed on this site, on any email you receive or on any other online marketing channel we use are "online prices and deals only" and are not usually honoured in store.
Why do our prices online differ from those we have in our physical retail outlet? - Our margins online are a lot lower, sometimes razor thin online and we would not be able to operate our business in store viably if we were to sustain online pricing for in store sales. The cost to run a physical store is a lot! The cost to run an online store is minute in comparison.
Often we need to spend a lot of time with customers in store running through items which on a staff wage per hour basis for the amount of return on investment we get is extremely costly, whereas online little interaction with the customer is needed and we can get a lot more return on investment and productivity for the same wage. There are many other reasons as to why prices differ online to those in store but from the information provided so far we hope you understand if you want the extra face to face traditional service, you will need to pay for that service.
Should you wish to discuss this particular policy please speak to the store manager prior to purchasing your item in our physical store to see if the price and policy can be relaxed to some degree for you, Whilst we can’t guarantee we will relax the policy if you are spending a lot of money with us in the one purchase we will happily discuss what we can do for you.
Any orders placed online are not able to be picked up and will be shipped.
In addition fishingtackleshop.com.au gift vouchers purchased can only be used online and cannot be redeemed at our physical store. Vise Versa any gift vouchers bought in person at our physical store can't be used online.
9. COUPON CODES
If at any one time we decide to run promotions where multiple coupon codes are available only one coupon code is able to be used at any one time and cannot be used in conjunction with any other offer or code. You will need to choose to use the one that best suits you.
10. Product information
On our website there are category pages where products can be added to cart directly and may not have product info or disclaimers displayed - and then also there detailed product pages that can be clicked on from a category page (navigating to a detailed product page) where full information on the product can be found as well as any disclaimers etc. It is up to the purchasing individual to navigate to the detailed product pages and read the information and any disclaimers provided before they purchase to ascertain if the product(s) are suitable for the individual’s requirements.
11. QUESTIONS
Any questions in regards to our policy please email us at: online@fishingtackleshop.com.au
